Our new Customer Satisfaction website which may help you consider, what
options you have when evaluating, what your customers think of your
organisation and its products and services? - How loyal are your customers?
Everything you wanted to know about Poke-Yoke and Fool or Mistake Proofing.
Quality always appears to be a
moving target, changing in terms of direction and standard, but after all
this time of "getting it right"...
Quality Management & Training (publications)
Limited offers a large selection of books, distance learning packages and
software that cover all aspects of quality, environment, health & safety and
A comprehensive range of Quality Assurance &
Management Training courses at QM&T training centre, Distance Learning or
Root Cause Analysis:
Root cause analysis is a relatively new methodology that is continually
evolving. Like most Quality Improvement approaches it is not magic; "there
is no silver bullet".
Security refers to the policies, procedures and technical measures used to
prevent unauthorised access, alteration, theft and physical damage to
information systems by outside hackers as well as employees.
is a business strategy as well as a quality improvement technique. It began
in the 1980's at ...
Process Mapping and Process Flow Charting are
techniques that can be employed to not only provide a visual representation
of a procedure but also have the potential to identify significant savings
in the way in which the process is organised and performed. This is
particularly so when aligned with Process Cost Modelling...
Value Stream Mapping:
is used to analyse the flow of materials and information currently required
to bring a product or service to a customer. The technique originated in
Toyota, where it is known as "Material and Information Flow Mapping"...
Failure Mode Effects Analysis:
Failure Mode Effects Analysis (FMEA) or to
give it its correct title Failure Mode Effects & Criticality Analysis
(FMECA) is a logical technique used to identify and eliminate possible
causes of failure.
QM&T are an Chartered Quality Institute (CQI)
registered Education Centre. This together with our team having over fifty
years experience of working with the CQI, means that you can buy with
confidence. Our CQI experience includes not only setting, markings and
assessing CQI examination papers but also writing the standard text books
for the courses and articles on Quality Assurance and attending various CQI
meeting and committees.
Health & Safety:
QM&T has for over 20 years successfully
delivered training support and are pleased to announce the following
products to support your Health & safety initiative.
Not getting the quality message across? New
starts and even existing employees seem unaware of the quality management
system or the importance of quality?